CRM solutions streamline processes and increase profitability in your sales, marketing, and service divisions. A strong CRM solution is a multifaceted platform where everything crucial to developing, improving, and retaining your customer relationships is stored. Without the support of an integrated CRM solution, you may miss growth opportunities and lose revenue because you’re not maximizing your business relationships.

Running a successful business is no simple task. When marketing campaigns, data analysis, meetings, customer care and more, all happen simultaneously, you need a powerful CRM solution to bring all these functions together in one place.

Dynamics 365 delivers the full spectrum of CRM through five individual apps—Sales, Customer Service, Field Service, Project Service Automation, Talent Management and Marketing—that work seamlessly together. So you can buy just what your business needs now, and add others as those needs grow.

Discover Microsoft Dynamics 365

With Dynamics 365, your enterprise can market smarter, sell effectively, and interact and respond everywhere. It provides business intelligence and productivity through tight integration with the Office 365 apps you already use. And it’s all in the cloud.


Fusionworks is a Proud Microsoft Dynamics 365 (CRM) for Customer Engagement  Partner with successful implementations

Fusionworks Puerto Rico
Puerto Rico
Fusionworks Dominican Republic
Dominican Republic
Fusionworks Miami USA
Saint Thomas


Industries taking advantage of Microsoft Dynamics 365 for Sales and Customer Service

Distribution and Logistics
Medical Tourism

Real Estate and Hospitality

Non profit





Discover here what Fusionworks has for you in Customer Management

Request a demo now


What Microsoft Dynamics 365 can do for your business:


Empower sellers with insights to personalize relationships, predict customer needs, and increase sales


Exceed customer expectations across self and assisted support with empowered agents that deliver personalized experiences.


Field Service
Serve customers better through proactive maintenance, predictive scheduling, and first-time fix.


Project Service Automation
Deliver customer projects on-time, within budget, and become a trusted advisor.


Increase demand by automating tasks from multi-channel campaigns to events with an application built on the same platform as Dynamics 365 for Sales.


Attract the right people and seamlessly onboard, engage, and grow your talent.




Microsoft Award

Microsoft Country Partner of the Year 2014

Microsoft Award

Microsoft Dynamics CRM LATAM Partner of the Year 2014

Microsoft Award

Leader Tool for The Forrester Wave™: CRM Suites For Enterprise Organizations, Q4 2016

Microsoft Award

2016 CUSTOMER Magazine CRM Excellence Awards

Microsoft Award

2016 CRM Magazine Market Leader Awards



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