Dynamics 365 Customer Insights: Transform Customer Experiences
Orchestrate personalized journeys across all touchpoints to strengthen relationships and earn loyalty
What is Dynamics 365 Customer Insights?
Dynamics 365 Customer Insights unifies customer data and provides insights to enable organizations to deliver personalized customer experiences and processes across sales, marketing, and service teams.
The solution automates the orchestration of customer data and ultimately empowers employees to connect and engage with customers at the moment. Organizations can obtain a truly complete view of each customer across channels – from internal and external data sources, including CRM, campaign responses, website visits, in-store visits and purchases, online purchases, surveys, usage data, loyalty redemptions, customer service encounters, or social interactions.
Get a complete view of your customers
Unify and enrich all your data in real time while empowering collaboration across your organization.
Drive meaningful actions with confidence
Harness data to drive informed decisions, personalize engagement, and automate customer-centric experiences and processes.
Unlock powerful insights with limitless analytics
Predict customer intent with out-of-the-box AI templates and apply custom machine learning models for deeper insights.
Actionable Insights
Transform customer data into actionable insights and better understand customer behavior using digital analytics.
Engagement
Engage with customers one on one, at scale, to build meaningful relationships and grow your business.
Accelerate
Accelerate sales by using customer, marketing, and sales data to identify ideal customer targets, recommend the next best actions, and collaborate with peers.
Challenges Dynamics 365 Customer Insights Solves
Inaccessible Customer Understanding
It empowers companies to truly know their customers in a way that's actionable and data-driven, transforming ambiguous customer profiles into clear, insightful ones.
Missed Opportunities
Customer Insights enables businesses to engage with customers during crucial moments, ensuring no valuable interaction is missed.
Disconnected Experiences
The platform bridges the gap between digital and physical experiences, ensuring a seamless customer journey across all touchpoints.
Departmental Silos
It breaks down silos between departments, fostering a unified approach to customer experience across the entire organization.
Why Fusionworks
Expert Guidance
Fusionworks offers thorough guidance from the initial setup to the final deployment, ensuring a seamless transition for your business.
Customized Solutions
Recognizing the uniqueness of each business, Fusionworks tailors its solutions to meet specific business needs and objectives.
Ongoing Support and Training
Fusionworks delivers ongoing support and training, empowering your team with skills to maximize our technology solutions’ benefits, ensuring not just access to cutting-edge technology but also the expertise to fully utilize its potential.
Comprehensive Expertise
Our approach with Customer Insights centers on unlocking customer potential, providing a 360-degree view, and personalizing customer engagements to strengthen relationships.
Resources
Integrations and Compatible Technologies
Dynamics 365 Customer Insights offers robust integration capabilities, allowing it to work seamlessly with a variety of technologies and platforms. It can integrate with other Dynamics 365 applications, Microsoft Power Platform (including Power BI for analytics, Power Apps for app development, and Power Automate for workflow automation), and Microsoft Azure services. Moreover, it can connect with external databases, ERP systems, CRM systems, and more through APIs and data connectors, ensuring that businesses can bring together data from disparate sources to create a unified customer view.
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Ready to transform your customer relationships?
Partner with Fusionworks and Dynamics 365 Customer Insights to empower your business with deep, actionable customer understanding. Together, we turn data into loyalty, ensuring each engagement is as unique as your customers’.
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